Terms & Conditions

Effective Date: 1/6/2026 · Questions:

Please read these Terms of Service ("Terms") carefully before using the NextLevel CRM Resources (as defined below), or otherwise seeking affiliation with the Company.

⚠️ THESE TERMS CONTAIN AN ARBITRATION AGREEMENT, JURY AND CLASS ACTION WAIVERS, LIMITATIONS OF LIABILITY, AND OTHER PROVISIONS THAT AFFECT YOUR LEGAL RIGHTS. BY USING OUR SERVICES, YOU AGREE TO THESE TERMS.

1. Use of Resources

Your use of the Company's website, customer relationship management software, agent portal, advertising services, leads, or your receipt of any commissions or other compensation from any insurance carrier affiliated with the Company (collectively, "Resources") is conditioned on your acknowledgement, agreement, and compliance with these Terms. These Terms apply to all insurance agents, subscribers, and clients that use or access any of the Resources.

By using the Company's Resources, you agree to be bound by these Terms. If you disagree with any part of the Terms, you must immediately notify the Company and discontinue your relationship and usage.

All Resources are provided "as is." The Company makes no warranties, express or implied, regarding the accuracy, completeness, or performance of any Resource.

2. Outbound Communications and Compliance with Law

In connection with your activities pertaining to the marketing and sale of insurance products that involve the Company in any way (including any use of the Company trademarks or any Resource), you agree that you will not:

  • Sell any leads purchased from the Company unless expressly authorized.
  • Use leads generated via autodialers, spam texts, prerecorded messages, or other telemarketing services.
  • Contact any lead without proof of prior consent or proper DNC list screening.
  • Contact any lead who has opted out.

For Medicare-related products:

  • Avoid telephonic or door-to-door solicitations unless allowed.
  • Do not use unapproved or misleading materials.
  • Always obtain a Scope of Appointment.
  • Never enroll a prospect over an outbound call.

You must comply with all federal and state regulations including but not limited to the TCPA, TSR, CAN-SPAM, HIPAA, CCPA, CMS guidelines, and all applicable state insurance advertising and marketing laws.

3. Communication with Client

As a client, you authorize the Company to contact you via phone, email, text, voicemail, or other methods in connection with insurance our services. You may opt out at any time by notifying us.

4. Independent Relationship

Clients are independent users of the platform. Use of the Resources does not create a partnership, agency, joint venture, or employment relationship between the client and the Company.

5. Trademarks

The Company's name and logo, and all related names, logos, product and service names, designs and slogans are trademarks of the Company or its affiliates or licensors. You may not use such marks without the prior written permission of the Company.

6. Intellectual Property & Use of Marketing Materials

Clients are prohibited from uploading, copying, sharing, or using any content, ads, scripts, landing pages, or other marketing materials that infringe upon the intellectual property rights of others.

You are solely responsible for ensuring that your materials do not violate any copyrights or trademarks. The Company reserves the right to suspend or terminate accounts using unauthorized content.

7. Ad Manager Program Terms

Clients enrolled in the NextLevel Ad Manager Program are subject to the following terms:

  • Ownership of Materials: All ad materials, creative assets, videos, funnels, workflows, and campaigns developed by the Company remain its sole property unless explicitly provided by the client. Upon cancellation, access to these assets will be revoked.
  • No Performance Guarantee: We do not guarantee leads, sales, conversions, or ROI. Results vary based on multiple factors outside our control.
  • Ad Spend Responsibility: Clients are responsible for their own ad budgets. Our fees do not include any third-party ad platform charges.
  • Cancellation & Reactivation: Clients must cancel at least 24 hours before the next billing cycle to avoid renewal. Rejoining the program may require a new setup fee.
  • Platform Access: While clients maintain access to their ad platforms, proprietary structures or campaigns built by our team may be removed upon cancellation.
  • Client Review: Clients have continuous access to all campaigns, creative, and automated messages operating in their advertising platform and CRM accounts, and are responsible for reviewing them on an ongoing basis for accuracy and legal compliance. The Company does not require client approval prior to publishing. See Section 9.
  • No Ad Spend Refunds: All advertising budgets are paid directly to third-party platforms (including but not limited to Facebook/Meta). We do not collect, hold, or control these funds and therefore cannot issue refunds, credits, or reimbursements for any ad spend under any circumstances. Any disputes regarding ad charges must be addressed directly with the respective advertising platform.

8. Social Media Content Engine Program Terms

  • No Performance Guarantee: We do not guarantee followers, engagement, leads, sales, conversions, or business outcomes. Results vary based on consistency, market conditions, platform algorithms, and other factors outside our control.
  • Service Scope: This service provides content planning, editing, branding, scheduling, and posting only. It is not a lead generation or sales service.
  • Client Participation: Timely submission of videos, approvals, and required information is the client's responsibility. Delays in client participation may impact posting schedules without penalty or refund.
  • Revisions Policy: Each piece of content includes one round of reasonable edits if requested prior to scheduling. Additional revisions or changes in creative direction are not included unless otherwise agreed.
  • Platform & Account Access: Clients must grant appropriate access to their social media accounts or platforms for scheduling purposes. We are not responsible for account restrictions, suspensions, or actions taken by third-party platforms.
  • Content Ownership & Removal: Upon cancellation, we may remove scheduled or unpublished content created as part of the service. Previously published content remains subject to the policies of the respective social platforms.
  • Cancellation & Reactivation: Clients may cancel at least 24 hours prior to the next billing cycle to avoid renewal. Reactivation may require re-onboarding or setup depending on the length of inactivity.

9. Insurance and Benefits Advertising

This Section applies to any client who markets, offers, or sells insurance products, health benefit plans, or related benefit arrangements.

9.1 The Company is not an insurance agency. The Company is a software and advertising services provider. The Company is not an insurance agency, insurance producer, broker, agent, or third-party administrator, and is not licensed to transact insurance in any state. The Company does not sell, solicit, negotiate, bind, or place insurance. The Company does not receive commissions on insurance sales and does not accept compensation that is contingent on any application, enrollment, or policy issued. All fees paid to the Company for the Resources are flat fees for software and advertising services rendered, payable regardless of whether any insurance product is sold.

9.2 You select the products. The Company does not recommend, endorse, evaluate, vet, or approve any insurance carrier, plan, product, or benefit arrangement. You alone determine which products you offer, to whom, and in which states. You are solely responsible for the suitability of every product you present or sell to any consumer, including any consumer who became known to you through the Resources.

9.3 Licensing and appointments. You represent and warrant that you hold, and will maintain throughout your relationship with the Company, all insurance licenses, appointments, certifications, and registrations required in every state in which you contact, solicit, or transact with consumers, and that you are authorized by the applicable carrier or plan sponsor to market each product you offer. You will notify the Company promptly if any license, appointment, or authorization is suspended, revoked, lapsed, or becomes the subject of a regulatory action, consumer alert, or order.

9.4 You direct what is advertised; materials describe categories, not products. You determine which product categories, verticals, and geographic markets the Company advertises on your behalf. Advertising materials produced by the Company describe general categories of insurance and benefit products and general market conditions. They do not identify, describe, endorse, or represent any specific carrier, plan, product, or benefit arrangement that you offer or sell, and the Company does not select the product any consumer is ultimately offered. You are responsible for confirming that each category you direct the Company to advertise corresponds to products you are licensed, appointed, and authorized to sell in each market advertised, and for notifying the Company promptly if that changes.

9.5 Your accounts, your review. Advertising materials produced by the Company operate within advertising platform accounts and customer relationship management systems to which you have continuous access, as provided in Section 7. All active advertisements, copy, landing pages, forms, and automated messages are visible to you at all times through your Facebook Ads Manager account, your CRM, and any other platform account associated with your campaigns.

You are solely responsible for reviewing all advertising materials displayed or delivered in connection with your business, on an ongoing basis, and for determining whether they are accurate, are not misleading, comply with all applicable insurance advertising laws and regulations, satisfy any carrier or plan-sponsor advertising requirements, and comply with applicable federal marketing rules, including those of the Centers for Medicare & Medicaid Services where applicable. You are responsible for obtaining any carrier or plan-sponsor advertising approval that a product you offer requires.

The Company is not required to obtain your approval before publishing materials. You may request that the Company modify, pause, or remove any material at any time, and the Company will act on any such request promptly. Your continued operation of a campaign without objection constitutes your acceptance of the materials running in it.

9.6 Estimated figures are illustrative. Any premium ranges, cost estimates, savings figures, or benefit descriptions appearing in materials produced for you are general market illustrations. They are not quotes, are not offers of coverage, are not specific to any carrier or plan, and are not guarantees of eligibility, price, or benefits. Actual availability, rates, and benefits depend on underwriting, state of residence, applicant characteristics, and the terms of the specific plan. Because you have continuous access to all materials operating in your accounts, you are responsible for notifying the Company promptly if any figure appearing in your campaigns does not reasonably reflect the products available in your market, and the Company will modify or remove it.

9.7 No representation as to coverage type. Materials produced by the Company describe general product categories only. The Company makes no representation that any product you offer is comprehensive major medical coverage, is compliant with the Affordable Care Act, is issued by a licensed insurer, or provides any particular benefit. You are solely responsible for accurately characterizing the coverage you sell, including any limitations, exclusions, underwriting requirements, or non-insurance status, at the point of sale and in all communications with consumers.

9.8 Consumer contact. You are solely responsible for all contact with any consumer generated through the Resources, including compliance with the Telephone Consumer Protection Act, the Telemarketing Sales Rule, CAN-SPAM, and all state consent, do-not-call, and disclosure requirements. The Company does not contact consumers on your behalf, does not participate in any sales conversation, and has no role in any transaction between you and a consumer.

9.9 Errors and omissions coverage. You represent that you maintain errors and omissions insurance appropriate to the products you sell, and will provide a certificate of coverage upon the Company's request.

9.10 Indemnification for insurance activities. In addition to the indemnification provided elsewhere in these Terms, you agree to defend, indemnify, and hold harmless the Company from any claim, demand, investigation, regulatory action, penalty, fine, or proceeding arising out of or relating to: (i) any insurance or benefit product you market, recommend, or sell; (ii) your licensure, appointment, or authority to sell any product; (iii) any representation you make to a consumer; (iv) the suitability of any product for any consumer; (v) your contact with any consumer; (vi) any product category or market you directed the Company to advertise; or (vii) your failure to review or object to materials operating in your accounts.

9.11 Right to decline. The Company may decline to produce, publish, or continue running any campaign, creative, or material at its sole discretion, including where the Company believes the material or the underlying product may not comply with applicable law or advertising platform policy. Declining to run a campaign is not a determination regarding the legality of any product and does not create any duty on the Company's part to review, monitor, or evaluate the products you sell or the materials operating in your accounts.

10. Indemnification

You agree to defend, indemnify, and hold harmless the Company, its affiliates, licensors and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Resources, including your violation of law.

11. Limitation on Liability

To the maximum extent allowed by law, the Company shall not be liable for indirect, incidental, special, or consequential damages. Total liability shall not exceed the greater of $1,000 or the amount paid by you in the past 12 months.

12. Agreement to Arbitrate

Any dispute or claim arising out of or relating to these Terms or your use of the Resources will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will take place in Utah, unless both parties agree otherwise in writing.

You and the Company waive the right to a jury trial and agree not to participate in any class action or representative proceeding. All disputes must be brought individually.

The arbitrator's decision will be final and binding, and judgment may be entered in any court of competent jurisdiction. This provision survives termination of your relationship with the Company.

13. Waiver and Severability

The failure of the Company to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of the Company. If for any reason a court of competent jurisdiction or an arbitrator finds any provision of these Terms invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the other provisions of these Terms will remain in full force and effect.

14. CRM Cancellations & Refund Policy

At NextLevel CRM, we are dedicated to providing our clients with CRM solutions that meet the highest standards of performance and customer satisfaction. We understand the critical role our software plays in your business, and we are committed to offering robust support and resources to help you make an informed decision.

No Refund Policy: Please be advised that NextLevel CRM adheres to a strict no-refund policy. Once a purchase is made, our team dedicates significant resources to customizing and integrating our CRM solutions according to your specific business needs. Given the digital nature of our products and the possibility of duplication, all sales are considered final. This policy is in place to ensure the integrity of our software and services.

Cancellation Policy: To avoid being charged for the next billing period, clients must cancel their subscription at least 24 hours before the upcoming billing cycle. Cancellation requests must be submitted through the cancellation form available at nextlevelcrm.io/support. It is crucial to follow these steps to ensure your request is processed promptly.

Evaluation: We encourage prospective clients to utilize our demos and consultation services before making a purchase. This is to ensure that our software aligns with your business requirements and expectations. Our team is ready to provide in-depth product demonstrations and answer any questions to aid in your evaluation process.

Support and Assistance: Despite our no-refund policy, our commitment to your satisfaction remains unwavering. Should you experience any issues or have concerns with our software after purchase, our customer support team is available to provide comprehensive assistance. We are committed to resolving any challenges you may encounter and ensuring the software fulfills your business needs.

Contact Us: For more information about our refund and cancellation policies, or if you require support, please email us at .

15. Right to Modify Terms

We may update these Terms at any time by posting the revised version on our website. Continued use of the Resources after any updates constitutes acceptance of the revised Terms. We may notify you by email at our discretion, but are not obligated to do so.